Privacy Policy

1. Introduction

SNL Foundation (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit or use our website at snlfoundation.co.za (“Website”).

2. Scope

This policy applies to all personal information we collect via the Website, through online forms, email, social media, or other digital interactions.

3. Information We Collect

We may collect and process the following personal information:

  • Contact Information: Name, email address, phone number, postal address.

  • Demographic Information: Age, gender, occupation.

  • Volunteer or Donor Information: Records of donations, volunteer preferences, communication history.

  • Technical & Usage Data: IP address, device type, browser type, activity logs, pages visited, referrer URLs.

4. How We Collect Information

We collect personal information:

  • When you fill out online registration, donation, volunteer, or contact forms.

  • Via cookies and similar tracking technologies when you browse our Website.

  • When you communicate with us via email, social media, or over the phone.

5. Purposes & Legal Basis for Processing

We use your information to:

  • Respond to inquiries and process donations or volunteering.

  • Send you newsletters, updates, or event invitations (with consent: opt-in).

  • Improve our services, Website functionality, and user experience.

  • Comply with legal or regulatory obligations (e.g., financial reporting).

  • Prevent fraud or misuse of our Website or services.

Our legal bases include your consent, performance of contract or donor agreement, legal compliance, and legitimate interest.

6. Disclosure of Your Information

We may share your personal data with:

  • Service providers, such as payment gateways, hosting providers, and email marketing platforms, who process data on our behalf.

  • Travel and field partners, third-party NGOs or fundraising platforms, but only where relevant and under data‑processing agreements.

  • Legal or regulatory authorities, if legally compelled (e.g. SARS, NPO Directorate).

We never sell, rent, or trade your personal data for marketing purposes.

7. International Transfers

If personal data is transferred outside South Africa, we ensure appropriate safeguards are in place, such as adequate data-protection practices or standard contractual clauses.

8. Data Retention

We retain personal data as long as necessary to fulfil the purposes listed above, or as required by law. Where retention is no longer needed, data is securely anonymized or deleted.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Monitor and analyse Website usage for improvement.

  • Enable functionality such as remembering volunteer or donation preferences.

You may disable cookies via your browser settings. Note that disabling certain cookies may affect Website functionality.

10. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete data.

  • Request deletion or restriction of processing.

  • Object to processing for marketing or profiling purposes.

  • Withdraw consent at any time (where processing depends solely on consent).

To exercise these rights, please contact us at the address below.

11. Data Security

We implement technical and organizational measures (e.g. encryption, secure servers, access controls) to protect your personal data. While we strive to protect your information, no system is completely risk-free.

12. Minors

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors without verifiable parental consent.

13. Third-Party Links

Our Website may contain links to other sites not operated by us. We are not responsible for the privacy practices of these external sites. Please review their policies.

14. Updates to This Policy

We may periodically update this Privacy Policy (for instance, to reflect changes in law or new services). We will post the updated version on our Website with the Effective Date at the top.